RESOURCES

Bossidy, Larry and Ram Charan. Execution: The Discipline of Getting Things Done. New York: Crown Business Publishing, 2002.

Byfield, Marilyn. It’s Hard to Make a Difference When You Can’t Find Your Keys: The Seven-Step Path to Becoming Truly Organized. New York: Viking Press, 2003

Keen, Peter G.W. The Process Edge--Creating Value Where It Counts. Boston: Hard Business School Press, 1998.

Bridges, William. Managing Transitions: Making the Most of Change (2nd ed). Cambridge: Perseus Books Group, 2003.

Burke, W. Warner and William Trahant with Richard Koonce. Business Climate Shifts: Profiles of Change Makers.  Boston: Butterworth-Heinemann, 2000.

Fullan, Michael. Leading in a Culture of Change. New York: John Wiley & Sonc, Inc., 2002.

Kouzes, James M and Barry Z Posner. The Leadership Challenge: How to Get Extraordinary Things Done in Organizations, San Francisco, CA, Jossey-Bass Inc., Publishers, 1987.

Luecke, Richard.  Managing Change and Transition. Boston: Harvard Business School Publishing, 2003.

Peters, Tom. Thriving on Chaos: Handbook for a Management Revolution.  Hew York: HarperCollins, 1987.

Arredondo, Lani.  Communicating Effectively. New York: McGraw-Hill Trade, 2000.

Harvard Business Review on Effective Communication, Harvard Business School Press, 1999.

McCormack, Mark H. On Communicating. Los Angeles: Dove Books, 1998.

Zeuschner, Raymond F. Communicating Today: The Essentials. Boston: Allyn & Bacon, 2002.

Cloke, Ken and Joan Goldsmith.  Resolving Conflicts at Work: A Complete Guide for Everyone on the Job.  San Francisco:  Jossey-Bass, Inc., 2000. 

Dana, Daniel. Conflict Resolution. New York: McGraw-Hill Trade, 2000.

Guttman, Howard M. When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization. New York: AMACOM, 2003.

Masters, Marick Francis and Robert R. Albright. The Complete Guide to Conflict Resolution in the Workplace. New York: AMACOM, 2002.

Patterson, Kerry and Joseph Grenny, and Ron McMillan and Al Switzler. Crucial Conversations: Tools for Talking When Stakes Are High, New York: McGraw-Hill, 2002.

Scott, Susan. Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time, New York: Berkley Books, 2002.

Solomon, Muriel. Working with Difficult People. New York: Prentice Hall, 2002.

Stone, Douglas and Bruce Patton and Sheila Heen. Difficult Conversations: How to Discuss What Matters Most, New York: Penguin Books, 1999.

Collins, Jim. Good to Great: Why Some Companies Make the Leap…. And Others Don’t, New York, HarperCollins, 2001.

DeGraff, Jeff and Katherine A. Lawrence.  Creativity at Work: Developing the Right Practices to Make Innovation Happen. San Francisco: Jossey-Bass, Inc., 2002.

Hammond. John S., Ralph L. Keeney and Howard Raiffer. Smart Choices. Boston: Harvard University Press, 1999.

Lucas, Robert W. The Creative Training Idea Book: Inspired Tips and Techniques for Engaging and Effective Learning. New York: AMACOM, 2003.

White, Randall P, Philip Hodgson and Stuart Crainer. The Future of Leadership: Riding the Corporate Rapids into the 21st Century, Lanham, Maryland, Pitman Publishing, 1996.

Campbell, David. Take the Road to Creativity and Get Off Your Dead End.  Greensboro, NC: Center for Creative Leadership, 1985.

DeGraff, Jeff and Katherine A. Lawrence. Creativity at Work: Developing the Right Practices to Make Innovation Happen. San Francisco: Jossey-Bass, Inc., 2002.

DeBono, Edward. Six Thinking Hats, Boston: Little, Brown and Co., 1985.
Michalko, Michael. Cracking Creativity: The Secrets of Creative Genius, Berkeley, CA: Ten Speed Press, 2001.

Michalko, Michael. Thinkertoys: A Handbook of Business Creativity. Berkeley, CA: Ten Speed Press, 1991.

Bazerman, Max. Judgment in Managerial Decision Making, John Wiley & Sons, 1997.

Hammond, John, Ralph Keeney and Howard Raiffa. Smart Choices: A Practical Guide to Making Better Decisions, Harvard Business School Publishing, 1998.

Johnson, Spencer. “Yes” or “No”: The Guide to Better Decisions, New York, HarperCollins Publishers, 1992.

Keyton, Joann. Communicating in Groups: Building Relationships for Effective Decision Making. New York: WCB/McGraw-Hill, 2002.

Nutt, Paul C. Why Decisions Fail: Avoiding the Blunders and Traps That Lead to Decision Debacles. San Francisco: Berrett-Koehler Publishers, Inc., 2002.

Russo, Edward and Paul Schoemaker. Decision Traps: Ten Barriers to Brilliant Decision-Making and How to Overcome Them, Fireside, 1990.

Yates, J. Frank. Decision Management: How to Assure Better Decisions in Your Company. San Francisco: Jossey-Bass, Inc., 2003.

Allen, David. Getting Things Done: The Art of Stress-Free Productivity. New York: Penguin Books, 2003.

Bossidy, Larry and Ram Charan. Execution: The Discipline of Getting Things Done. New York: Crown Business Publishing, 2002.

Daniels, Aubrey C. Bringing Out the Best in People. New York: McGraw-Hill, Inc., 1994.

Genett, Donna M. If You Want It Done Right, You Don’t Have to Do it Yourself! The Power of Effective Delegation. Sanger, CA: Quill Driver Books, 2004.

Blanchard, Ken, Patricia Zigarmi and Drea Zigarmi. Leadership and the One Minute Manager: Increasing Effectiveness Through Situational Competency:Leadership, New York, William Morrow and Company, Inc. 1985. 

Bhldt  Amar, William Sahlman, James Stancil, and Arthur Rock. Harvard Business Review on Entrepreneurship. Harvard Business School Press, 1999.

Bygrave, William D. and Andrew Zacharakis (Eds.). The Portable MBA in Entrepreneurship, 3rd. Ed. New Jersey: John Wiley & Sons Inc, 2004.
Christensen, Clayton M. and Michael E. Raynor. The Innovator’s Solution. Harvard Business School Press, 2003.

Drucker, Peter F. Innovation and Entrepreneurship, New York: HarperCollins Publishers Inc., 2006.

Bellman, Geoffrey M. Getting Things Done When You Are Not in Charge. San Francisco: Berrett-Hoehler Publishers, Inc., 2001.

Joiner, William B. and Stephen A Josephs, Leadership Agility: Five Levels of Mastery for Anticipating and Initiating Change, San Francisco: Jossey-Bass, 2007.

Klein, Gary A., Intuition at Work: Why Developing Your Gut Instincts Will Make You Better at What You Do. New York: Doubleday, 2002.

Manz, Charles C. The Power of Failure: 27 Ways to Turn Life’s Setbacks Into Success. San Francisco: Berrett-Koehler Publishers, Inc., 2002.

Trigeorgis, Lenos, Real Options: Managerial Flexibility and Strategy in Resource Allocation, Cambridge, MA: MIT Press, 1996.

Ciampa, Dan and Michael Watkins. Right from the Start: Taking Charge in a New Leadership Role, President and Fellows of Harvard College, 1999.

Cohen, Allan R. and David L. Bradford.  Influence without Authority, Hoboken, NJ, John Wiley & Sons, 2005.

Cohen, Steve. Negotiating Skills for Managers, New York: McGraw-Hill Companies, 2002.

Fisher, Roger and William Ury. Getting to Yes: Negotiating Agreement Without Giving In, Boston, Houghton Mifflin Company, 1981.

Hogan, Kevin. The Science of Influence: How to Get Anyone to Say “Yes” in 8 Minutes or Less, Hoboken, NJ,  John Wiley & Sons, 2005.

Johnson, Ray and John P. Eaton, Essential Managers Influencing People, NY, Dorling Kindersly Ltd. 2002.

Watkins, Michael. Breakthrough Business Negotiation: A Toolbox for Managers, San Francisco, Jossey-Bass & Sons, 2002.

Blank, Warren. The 9 Natural Laws of Leadership, New York, AMACOM, 1995.

Bolton, Robert and Dorothy Grover Bolton. People Styles at Work—Making Bad Relationships Good and Good Relationships Better. New York: AMACOM, 1996.

Maxwell, John C. Relationships 101. London: Thomas Nelson, 2004.

Silberman, Melvin L. and Freda Hansburg. Peoplesmart: Developing Your Interpersonal Intelligence. San Francisco: Berrett-Koehler Publishers, Inc., 2000.

Hubbard, Edward E. The Diversity Scorecard: Evaluating the Impact of Diversity on Organizational Performance (Improving Human Performance), Burlington, MA,  Elsevier, Inc. 2004.

Lockwood, Nancy. Workplace Diversity: Leveraging the Power of Difference for Competitive Advantage, Society for Human Resource Management, 2007.

Olver, Kim and Sylvester Baugh. Leveraging Diversity at Work: How to Hire, Retain and Inspire a Diverse Workforce for Peak Performance and Profit, Country Club Hills, IL, 2006.

Thomas, R. Roosevelt, David A. Thomas, Robin J. Ely and Debra Meyerson. Harvard Business Review on Managing Diversity, Harvard Business School Press, 2001.

Barker, Larry, Ph.D. and Kittie Watson, Ph.D. Listen Up: At Home, at Work, in Relationships: How to Harness the Power of Effective Listening. Irvine, CA:  Griffin Trade Paperback, 2001.

Bolton, Robert and Dorothy Grover Bolton. People Styles at Work—Making Bad Relationships Good and Good Relationships Better. New York: AMACOM, 1996.

Burley-Allen, Madelyn. Listening: The Forgotten Skill. New York: John Wiley & Sons, Inc., 1995.

Bolton, Robert. People Skills. New York: Simon & Schuster, 1979.

Deems, Richard S. and Terri A. Deems. Leading in Tough Times: The Manager’s Guide to Responsibility, Trust and Motivation. Amherst, MA: HRD Press, 2003.

Crainer, Stuart. Motivating the New Generation—Modern Motivation Techniques. New York: BrownHerron Publishing, 2001.

Glanz, Barbara A. Handle With CARE: Motivating and Retaining Employees. New York: McGraw-Hill Trade, 2002.

Hiam, Alexander. Motivational Management: Inspiring Your People for Maximum Performance. New York: AMACOM, 2003.

Guffey, Mary Ellen. Business Communication: Process and Product, South-Western Education Publishing, South-Western College Pub., 2005.

Guffey, Mary Ellen. Essentials of Business Communication, South-Western Education Publishing, Academic Internet Publishers, Inc., 2006.

Baker, Wayne E. Networking Smart. New York: Backinprint.com 2000.

Segil, Larraine (Ed.), James A Belasco (Ed.) and Marshall Goldsmith (Ed.). Partnering: The New Face of Leadership, New York, AMACOM, , 2003.

Segil, Larraine. Measuring the Value of Partnering: How to Use Metrics to Plan, Develop and Implement Successful Alliances, NewYork, AMACOM, , 2004.

Stine, Hal and Sidra Stine. Partnering: A New Kind of Relationship, Novato, CA, New Word Library, 2000.

Higgins, James M. 101 Creative Problem-Solving Techniques: The Handbook of New Ideas for Business, New Management Pub. Co., 2005.

Jones, Morgan D. The Thinkers Toolkit: 14 Powerful Techniques for Problem Solving, New York, Three Rivers Press, 1998.
Zietz, Paul. The Art and Craft of Problem-Solving, New York, John Wiley & Sons, 1999.

Bandrowski, James F. Corporate Imagination Plus—Five Steps to Translating Innovative Strategies Into Action. New York: The Free Press, 2000.

Blank, Warren. The 9 Natural Laws of Leadership, New York, AMACOM, 1995.

Charan, Ram. What the CEO Wants You to Know: How Your Company Really Works. New York: Crown Business Publishing, 2001.

Collins, James C. Good to Great: Why Some Companies Make the Leap… And Others Don’t. New York: HarperCollins, 2001.

Dudik, Evan Matthew. Strategic Renaissance: New Thinking and Innovation Tools to Create Great Corporate Strategies Using Insights from History and Science.  New York: AMACOM, 2000.

Kaplan, Robert S. and David P. Norton.  The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston: Harvard Business School Press, 2000.

Porter, Michael E.  Competitive Strategy: Techniques for Analyzing Industries and Competitors. New York: The Free Press, 1998.

Harvard Business School Press. Harvard Business Review on Teams That Succeed. Boston: Harvard Business School Press, 2004.

Katzenbach, Jon R. and Douglas K. Smith. The Wisdom of Teams: Creating the High-Performance Organization. New York: HarperBusiness, 2003.

Parker, Glenn M. Cross-Functional Teams: Working With Allies, Enemies, and Other Strangers. San Francisco: Jossey-Bass, Inc., 2002.

Raymond, Cara Capretta, Robert W. Eichinger and Michael M. Lombardo. FYI for Teams. Minneapolis, MN: Lominger Limited, Inc., 2001-2004.

Robbins, Harvey and Michael Finley. The New Why Teams Don’t Work—What Goes Wrong and How to Make It Right. San Francisco: Berrett-Koehler Publishers, Inc., 2000.

Cartwright, Tatula. Managing Conflict With Peers, Greensboro, NC: Center for Creative Leadership, 2003.

Cloke, Ken and Joan Goldsmith.  Resolving Conflicts at Work: A Complete Guide for Everyone on the Job.  San Francisco:  Jossey-Bass, Inc., 2000. 

Goleman, Daniel, Annie McKee and Richard E. Boyatzis. Primal Leadership: Realizing the Power of Emotional Intelligence. Boston: Harvard Business School Press, 2002.

Lencioni, Patrick. The Five Dysfunctions of Teams, A Leadership Fable, San Francisco, Jossey-Bass, 2002.

Scott, Susan. Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time, New York: Berkley Books, 2002.

Stone, Douglas and Bruce Patton and Sheila Heen. Difficult Conversations: How to Discuss What Matters Most, New York: Penguin Books, 1999.

Daniels, Aubrey C. Bringing Out the Best in People. New York: McGraw-Hill, Inc., 1994.

Katzenbach, Jon R. and Douglas K. Smith. The Wisdom of Teams: Creating the High-Performance Organization. New York: HarperBusiness, 2003

Keyton, Joann. Communicating in Groups: Building Relationships for Effective Decision Making. New York: WCB/McGraw-Hill, 2002.

Lencioni, Patrick. The Five Dysfunctions of Teams, A Leadership Fable, San Francisco, Jossey-Bass, 2002.

Lombardo, Michael M. and Robert W. Eichinger. The Leadership Machine. Minneapolis, MN: Lominger Limited, Inc., 2004.

Human Technology Corporation. Making Team Meetings Work: Performance Skills Workshop, Amherst, MA, Human Resources Development Press Inc., 1996.

Lencioni, Patrick. Death by Meeting: A Leadership Fable, San Francisco, Jossey-Bass, 2004.

Snair, Scott. Stop the Meeting I Want to Get Off!: How to Eliminate Endless Meetings While Improving Your Team’s Communication, Productivity and Effectiveness, New York, McGraw-Hill Companies, 2003.

Chang, Richard Y and P. Keith Kelly. Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (And Stay) Solved (Quality Improvement Series), San Francisco, Jossey-Bass Pfeiffer, 1993.

Fisher, Kimball. Tips for Teams: A Ready Reference for Solving Common Team Problems, R.R. Donnelly & Sons, Co. 1995.  

Lencioni, Patrick. The Five Dysfunctions of Teams, A Leadership Fable, San Francisco, Jossey-Bass, 2002.

Pokras, Sandy. Crisp: Team Problem Solving, Rev. Ed: A Systematic Approach to Consensus Decision Making (Crisp fifty-Minute Series), Viability Group Inc, 1995.

Robson, Mike. Problem-Solving in Groups, Burlington, VT, Gower Publishing, 2002.

Collins, Jim. Good to Great: Why Some Companies Make the Leap…. And Others Don’t, New York, HarperCollins, 2001.

Fazlollahi, Bijan. Strategies for eCommerce Success, Hershey, PA, IRM Press, 2002.

Joia, Luiz Antonio. IT-Based Management: Challenges and Solutions, Hershey, PA, Idea Publishing Group, 2003.

Foss, Jeanne W., Peter Weill, and David Robertson. Enterprise Architecture as Strategy: Creating a Foundation for Business Execution, Boston, MA, Harvard Business School, Publishing, 2006.

Turban, Efraim, Dorothy Leidner, Ephraim McLean and James Wetherbe. Information Technology for Management: Transforming Organizations in the Digital Economy, Hoboken, NJ, John Wiley & Sons, 2006.

Castro, Ellen. Spirited Leadership: 52 Ways to Build Trust on the Job, Allen, TX, An RCL Company, 1998.
Deems, Richard S. and Terri A. Deems. Leading in Tough Times: The Manager’s Guide to Responsibility, Trust and Motivation. Amherst, MA: HRD Press, 2003.

Hastings, Wayne A and Ronald Potter. Trust Me: Developing a Leadership Style People Will Follow, Colorado Springs, CO, WaterBrook Press, 2004.

Kouzes, James M and Barry Z Posner. The Leadership Challenge: How to Get Extraordinary Things Done in Organizations, San Francisco, CA, Jossey-Bass Inc., Publishers, 1987.

Spears, Larry C. (Ed.) and Michele Lawrence (Ed.). Practicing Servant Leadership: Succeeding Through Trust, Bravery, and Forgiveness, San Francisco, Jossey-Bass, 2004.

Abell, Alecia. Business Grammar, Style & Usage: The Most Used Desk Reference for Articulate and Polished Business Writing and Speaking by Executives Worldwide, Aspatore, Inc., 2003.

Cleland, Jane K. Business Writing for Results: How to Create a Sense of Urgency and Increase Response to All of Your Business Communications, New York, McGrawHill Companies, 2003.

Results Driven Manager, Written Communications that Inform and Influence, Harvard Business School Press, 2006.